Domestic and International Shipping Policy
SHIPPING UPDATE 3/31/24
DHL Express has a faster customs process than any other International carrier right now we offer. No shipping refunds will be given for shipping delays such as customs. Please be patient. DHL is fast.
APC Economy International can take up to 10-35 days. They use the country customs and this is beyond our control.
International Orders: Customs, duties, and taxes
We ship DHL Express and USPS International Shipping. VuVa is not responsible for delays in customs as this is beyond our control. Please call your carrier customer service line if you have questions about your package in transit.
DHL Express is 2-7 days
UPS Standard (Canada and Mexico Only) 3-5 Days
UPS Expedited 3-8 Days
APC Economy International 10 - 35 days depending on location due to customs
If you get charged an import duty tax from customs, this is something you would be responsible for. If item is refused at customs by purchaser you will be responsible for shipping and return costs. The remainder product cost minus shipping fees will be returned to you. No shipping charges will be refunded. This is normal when importing goods to another country. VuVa has no control over customs fees. If your address is wrong, you will not be reimbursed for shipping costs or reshipment costs.
Shipment processing time - We ship from our office in Sarasota, FL
All orders are processed within 1 business day. Order placed after 11am will ship out the following business day.
VuVatech does not ship any orders on USPS Postal Holidays. All orders will be mailed out the next business day. Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
USPS First Class |
3-7 business days |
calculated by recipients address
|
|
USPS Priority Mail |
2-3 business days |
calculated by recipients address |
|
UPS Ground |
2-7 business days |
calculated by recipients address |
|
|
|
|
*UPS might be the most expensive, but it is not the fastest we offer. Priority Mail is the fastest shipping option we offer.
Shipment to P.O. boxes or APO/FPO addresses
We cannot ship international orders to a PO Box.
Shipment confirmation and order tracking
You will receive a tracking link as soon as your order is shipped. It will update as soon as the post office scans in package.
Damages
If you receive your order damaged please contact us and we will replace for you at no charge. Email: info@vuvatech.com
Stolen packages
VuVa is not responsible for stolen packages and will not refund any orders due to these circumstances. Please make sure your delivery address is safe and secure. If you cannot locate your package. Please call your local post office phone number and they have GPS location on where they left packages.
Returns Policy
30 Day VuVatech Return Policy:
VuVatech offers returns within 30 days of purchase if product safety bag or safety seal on full set has not been opened.
Please visit our Return Instructions
For more information, email support info@vuvatech.com
